General Terms & Conditions

To solve the arising issues effectively, and to modify AutoResource E-Commerce platform to meet your needs, we have settled the Technical Support service.

If you have any questions, find out how to contact a support specialist from the Technical Support team, by following this page.

AutoResource platform has several Support Plans for your most convenient and efficient work. You can select one of them depending on your needs, required disc space, etc.

Maintenance services are provided under Support Plans, based on various criteria such as the expected website audience, disk space usage, priority of reference processing, and the number of pre-paid labor hours.

You can find further details about the AutoResource platform here.

AutoResource maintenance includes the following services:
Keeping the webshop Up and runing.
Optimizing hosting on our high-speed servers.
Smooth update of the project functions.
Improving the platform and developing individual functions.

We offer powerful servers for hosting clients’ projects, ensuring reliable webshop performance with round-the-clock monitoring and daily backups. Choose the right hosting plan for your online store today!

Tradesoft provides two hosting options to choose from, for your project. You can opt for a shared server with one of the available Support Plans or a dedicated server with the Comfort or Leader Support Plans.

If you choose to host your project on a dedicated server, you will enjoy various benefits, such as increased capacity, high-performance speed, additional security guarantees, and vast disk space.

Moreover, you don’t need to worry about the technical aspects of setting up the server as we will provide this service to you on a turnkey basis, making the process hassle-free.

How to select the suitable Support Plan?!
To select the right Support Plan for your online store, first, you need to choose the server that can handle your customer’s traffic.
Then, choose the Support Plan based on the necessary services, priority level, disk space, etc.
Make sure to select a plan that provides adequate resources for your business growth.

If you decide to suspend your Support Plan and renew it later, please note that you will need to pay the cost of software updates to the relevant AutoResource version. The update cost will be calculated based on the number of months your plan was suspended.

Ensure the stable operations of your online store with the AutoResource platform.
We can help you set up, customize, and manage your online store.
This can help you save money, time, and effort as you may require fewer staff.
We can also customize your webshop to align with your business objectives.

We offer webshop maintenance and support services to ensure your website is in good operating condition.
Our Technical Support Team is always available to assist you through any convenient method.
We provide 24/7 support in case of emergencies (website failures).
Your project will be hosted on high-speed servers for optimal performance.
We regularly update AutoResource versions to keep your webshop up-to-date.
We evaluate and develop customized modifications and enhancements to meet your unique requirements.
Our Project Management Team is also available to assist you.

When it comes to your project, you deserve the best support available.
With our special service: Personal Manager, you’ll receive top-of-the-line assistance from a dedicated Project Manager and Technical Support Specialist.
Subscribe today to the service and experience unmatched support for your project.

Please take a moment to review the extensive benefits and clear terms, outlined in the comprehensive Personal Manager document.

Personal Manager document 

AutoResource E-Commerce platform empowers businesses that sell auto parts online, by providing a ready-to-use online auto parts store that is easy to configure and customize.
With our out-of-the-box solution, clients can quickly and easily make all the necessary changes, following the User’s Guide or with the support of a dedicated Technical Team, available under standard Support Plans.
AutoResource makes it easier than ever for businesses to thrive and succeed in the competitive world of online auto parts sales.

Over time, each store actively develops and gets several enhancements, modifications, and additional modules, thus turning into a large business project with a high complexity level.

Especially for such cases, we have the service Project Management Plan. Benefits of the Project Management Plan:

Save your money and effort. You do not need to hire a project manager or consult with Third-Party developers. We already have the required specialists who are happy to assist you.

 Get a unique store. Together with us, you can create a fully customized online shop different from all the other stores on the market with functions and tools that meet your requirements.

 Secure business processes. All modifications are first tested and checked without influencing the main webshop performance.

We use a transparent cost calculation system to define the service price: classification of online stores by their complexity. It helps us manage all projects correctly and efficiently.

One of the key features of AutoResource platform is the possibility to integrate various modules and services into the project, ensuring that each project is unique, and tailored to meet the client’s specific requirements.
We classify our online stores by complexity levels which allows us to manage all projects efficiently and effectively.

We provide warranty for AutoResource, its regular updates, as well as enhancements made by the Tradesoft specialists on the client’s request, in case of hosting the project on Tradesoft servers.

The warranty includes correction of software errors within the shortest feasible time, in case of the customer’s compliance with the warranty terms and conditions.

We provide consultation and technical support in English.

Please, find a detailed description of the Project Management Plan, Project Classification, and Warranty Policy in the document Terms and Conditions.

Terms & Conditions